Frequently Asked Questions
- How long has the firm been providing care management services?
- Are you available for emergencies?
- How do you provide information to the client and the family?
- Does your firm provide home-care service resources?
- Are your fees disclosed upon engagement of services?
How long has the firm been providing care management services?
The firm has been practicing many of the aspects of care management for over five years. Through evolution and necessity, Oast & Hook has helped many of its elder clients by paying bills, getting in home care, selling property and being a liaison with families.
Are you available for emergencies?
Yes, our care manager, Melissa Balestra, is on call to meet the needs of our elderly clients and their families during evening hours and weekends.
How do you provide information to the client and the family?
Oast & Hook communicates with clients by telephone, written correspondence, fax and email.
Does your firm provide home-care service resources?
Yes, Oast & Hook has home-care service resources for the local areas.
Are your fees disclosed upon engagement of services?
Upon engagement of services, Oast & Hook will provide a written statement of fees and the services to be performed.
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